MulePro Industries LLC (“MulePro Industries.com”) is committed to protecting the privacy of our Web Site users ("Users"). To that end, we offer this Privacy Policy to inform our Users (referred to individually, or collectively, as "you") of how we collect, use and disclose your personal information. MulePro Industries will take reasonable steps to protect your personal information in accordance with this Privacy Policy and applicable laws. To make this notice easy to find, we provide a link to our policy at the bottom of most pages of our Web Site.

MulePro Industries defines personal information as information about an individual that enables someone to identify or contact a person and includes, among other things, a person's full name, address, telephone number and e-mail address, as well as other information we maintain about a person in identifiable form in combination with one of the foregoing identifiers, such as account history, financial information, titles purchased or categories of products purchased. Categories of personal information that we collect include, for example:

* Basic identifying information such as e-mail address and first and last names
* Contact information such as address and phone number
* Billing information such as credit card, expiration date, billing address and account  history   
* Complaints, questions and information submitted to customer service agents or similar  individuals either in person, by phone, by e-mail or by entry on website

 

MulePro Industries LLC collects personal information from you when you voluntarily submit that information to MulePro Industries LLC, for example: when you purchase and download a homeowner learning video on our site; or when you purchase home air conditioning & heating supplies on our site. This information may be used to create a profile that we keep on individual Users that details their preferences, personal information and behavior. Consequently, collected information is tied to the User's personally identifiable information and may be used to provide offers and improve the content of the Site for the User. This profile may also be used to tailor a User's visit to our Web Site, and to direct pertinent marketing promotions to them.

Certain features of the Web Site require personal information to be entered, such as placing an order for tools and supplies. We request information from the User during the ordering process. For example, a User will be required to provide contact information (such as name, e-mail address, phone number and shipping address) and financial information (such as credit card and expiration date). This information is used for billing purposes and to fill Users' orders. If we have trouble processing an order, the information is used to contact the User.

Please note that MulePro Industries has no intention of collecting personal information from individuals under the age of 13 ("children"). We are committed to protecting children's privacy on the Internet and we comply fully with the Children's Online Privacy Protection Act (COPPA). Where appropriate, we will instruct children not to provide such information to us. If a parent becomes aware that a child has provided us with personal information, we ask that the parent or legal guardian of the child contact us by visiting www.muleproindustries.com, and respond using methods available under the 'Contact Us' link on our web site.

Use of Personal Information is for our internal business purposes. MulePro Industries uses the personal information you provide for the purposes for which it was provided, for example, to process an order; to record a purchase of a product and its return date; to collect debts; to respond to your inquiries or complaints or to contact you or send you information about your orders. In addition, MulePro Industries, may share and use information collected through the Site to administer and manage our business, including, for example for account maintenance and collections purposes, and in connection with information technology services. In addition, personal information may be used to create a profile that we keep on individual Users that details their preferences and behavior. This profile may be used to develop and improve the products, benefits and services, MulePro Industries, and business partners offer to Users, to improve the Site and the associated user experience, and to develop pertinent marketing promotions to Users. 

Where permitted or required by law, MulePro Industries may collect, use or disclose your personal information without your consent, for example in response to a court order or subpoena or to comply with a legally permitted inquiry by a government agency. 

You may receive products and communications associated with your transactions with MulePro Industries, such as purchases of tools and equipment. You may also receive communications from MulePro Industries related to transactions that appear to be from you or which appear to be fraudulent. You may be contacted in regards to an issue or in response to a customer service contact by you.

By providing us with your personal information, you consent to our collection, use and disclosure of that information as described in this Privacy Policy as amended from time to time or as described at or before the time of collection, use or disclosure, as the case may be.  MulePro Industries is the owner of the personal information collected on our Web Site.  If you do not want your personal information to be collected, used or disclosed in this manner, please do not submit your personal information to us.

E-mails that are sent to you as a result of you performing a business transaction with us or requesting specific information from MulePro Industries are not subject to an Opt Out process.  If you have any suggestions on how to improve these e-mails, please communicate with us using the Contact Us functionality on the Site. We appreciate your feedback but cannot commit to taking action.

Transfer of Personal Information to Third Party Goods and Services Providers. MulePro Industries employs third party vendors, service providers, and suppliers to perform various functions on our behalf. Such services include: fulfilling orders; processing credit card or check card payments; collecting debts; removing repetitive information from customer lists; analyzing data; developing, hosting and maintaining our Web Sites and databases; sending and receiving e-mail and other communications; and staffing customer service call centers. These third parties may have access to personally identifiable information as reasonably necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services. Certain information collected in connection with transactions may be provided to third parties for use in transaction authorization, fraud scoring and payment card fraud prevention modeling.

Disclosures Attendant to a Merger or Acquisition.  If MulePro Industries or its assets are acquired by another company, your personal information may be disclosed to the acquiring company to allow it to fulfill your order or provide the products, services or information that MulePro Industries would otherwise provide to you and generally to carry on the MulePro business.  We may also use and disclose your personal information to parties connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of our business or assets, including for the purposes of determining whether to proceed or continue with such transaction or business relationship or fulfilling any records or other reporting requirements to such parties. We will require such parties to treat your personal information in accordance with this privacy policy and to use and disclose it only for the purposes for which it was collected. 

MulePro Industries takes reasonable measures to protect the personal information it collects, uses, stores or discloses.  We have implemented physical, technological and organizational procedures designed to protect the integrity and security, and to ensure the appropriate use, of your personal information. These procedures are appropriate to the nature, sensitivity and format of the personal information collected, used, stored or disclosed by MulePro Industries.  For example, MulePro Industries uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card or check card number, before it travels over the Internet.  SSL technology is the industry standard for secure online transactions. 

This Privacy Policy applies solely to information collected by MulePro Industries.  However, our Site contains links to other web sites owned and operated by third parties. The third parties who operate these sites may treat the collection, use and disclosure of personal information differently than we do. This could be the case even for those web sites that carry MulePro Industries or its affiliates' trademarks or logos or which are framed by a Site. Please be aware that MulePro Industries is not responsible for the data collection, use and disclosure practices of companies or organizations to which our Sites may provide links. We encourage our Users to be aware when they leave our Site and to read the privacy statements of each and every Web site that collects personally identifiable information. 

MulePro Industries reserves the right to change this Privacy Policy from time to time. If MulePro Industries makes a change, this Privacy Policy will be updated accordingly.  We recommend that you review this Privacy Policy periodically so that you are aware of any changes.  If we make a material change to this Privacy Policy we will make reasonable efforts to notify you.  For example, your continued consent to our collection, use and disclosure of your personal information or your continued use of our Site following the notification or posting of any changes to this Privacy Policy shall constitute your acceptance of these changes.

If Users have any questions or suggestions regarding our privacy policy, please contact us at:

Web: visit www.MuleProIndustries.com, select 'Contact Us' and complete the contact form.